On their official Line channel, I just described a problem in my kitchen about musty smell in detail and asked if they specialise in mould removal. The agent refused to answer my question without me disclosing my location. I told them that if they didn't offer the service I was l inquiring about, they also didn't need to know my location. Then, the agent simply refused to offer any services at all. This is so impolite! Where I come from, you first answer a customer's question before asking back.
About your comment:
> Please treat Thai people with respect!!
This is not about nationality. I treat all people equally respectfully, as long as they respect me. You were rude first, ignoring my question and explanation.
> We need to know the location to see if it's in the service area.
No, you only need the location after you have confirmed to me that you offer the service I requested. That was not obvious from your web page. Otherwise, I would not have asked.
> Not everyone deserves the service of our amazing team at Khun Clean.
Maybe, better let your customers judge if you are amazing. Calling yourself amazing is a bit arrogant and condescending in my opinion.
- Alexander Kriegisch
